What do you think about the Technical support?, Vote the quality of the technical support Options

[pulsar21]

Please rate here the assistance quality of the maddog team

This post has been edited by pulsar21: 01/09/2009, 12:12

[sfox72]

Please rate here the quality of the of the maddog team assistance

First of all I think the Maddog is the best addon currently on the market and I have never trouble with the support like reactivation, which I have done several times.

For me a little bit disappointing is the behavior to fix (for me clear) simple bugs like heading limiter, autobrake and standby instruments in the VC. I think this costs the developers some "minutes" and the community would be much more happy with this addon.

So my answer, I'm happy with the maddog but the support could be better. Compared to other addons the support is normal (which does not mean that it's fine).

Regards
Stefan

This post has been edited by sfox72: 16/02/2009, 16:47

[Lennard78]

Hi,

Support on this forum is basically excellent in my opinion. However, this is due to a fantastic base of enthusiastic customers who are taking lots of time and patience to help others. When it comes down to help by the developers themselves, their presence seems near to none, and that certainly 'surprises' me, trying to express it positively. This seems to be reflected in the poll, with so far a majority voting for "poor". Not all problems get solved this way. It seems to be the customer base making this forum very valuable, while there is hardly any interaction with any developer of the team.

Just my 2 cents.

Lennard

This post has been edited by Lennard78: 18/02/2009, 23:34

[Fritz Essono]

Hi,

Support on this forum is basically excellent in my opinion. However, this is due to a fantastic base of enthusiastic customers who are taking lots of time and patience to help others. When it comes down to help by the developers themselves, their presence seems near to none, and that certainly 'surprises' me, trying to express it positively. This seems to be reflected in the poll, with so far a majority voting for "poor". Not all problems get solved this way. It seems to be the customer base making this forum very valuable, while there is hardly any interaction with any developer of the team.

Just my 2 cents.

Lennard

Second everything said upthere...
1. Support is coming from members/customers...
2. And definitely NOT from the LSH Dev Team... And I also think (like sfox72) they should take time to correct little bugs (heading limiter, autobrake and standby instruments in the VC)...

All in all I'm a little disappointed by the Maddog Support... Especially by the way the Dev Team is handling it...

[signmanbob]

The quality and complexity of the Maddog Pro is practically unmatched in any simulation available today. I mean if it were any more realistic you would have to pure fuel in your computer and check the oil level.

I don't believe I have ever really needed support with a problem from the simulation. At least I can't remember needing it, but like it was mentioned, there is very little presents of any support on the forums from the developer and that is what I believe the pole is referring to mostly.

I gave them a normal rating because of that but the best support is making a sim that is so good one rarely needs support and that is the way all of the versions of the Maddog have been for me.

[Paul J]

The quality and complexity of the Maddog Pro is practically unmatched in any simulation available today. I mean if it were any more realistic you would have to pure fuel in your computer and check the oil level.

I don't believe I have ever really needed support with a problem from the simulation. At least I can't remember needing it, but like it was mentioned, there is very little presents of any support on the forums from the developer and that is what I believe the pole is referring to mostly.

I gave them a normal rating because of that but the best support is making a sim that is so good one rarely needs support and that is the way all of the versions of the Maddog have been for me.

You may not have needed support, but dozens of others' do, Bob - whether FMC issues, startup issues, nav database, autobrake, angle of bank control, livery installs, missing vc, clumsy website implementation, unclear and ill-defined documentation - and the latest feux pas - ignoring the spamming which is currently occurring on this forum.
I am relatively new to the Maddog, but not new to simming or the support provided by other vendors. The competition for this aircraft and its' producer is CoolSky, and I will tell you - the personal vendor support for the Super80 and it's Pro version is superior in every way to that of Leonardo. They rarely give an off-hand, one-liner response: they are immediate: they are warm and friendly, and it comes through. They care. By comparison, LeonardoSH absolutely arrogantly and unfairly relies upon the good nature of the Maddog user group themselves to provide support: people like Trisager, Michael Heyer, Cyril, Fritz Essono, Paul Edwards, Olivier Moens, Ronyo, Omaniac (with apologies to anyone else missed, who provides support here). This will ultimately doom the company, just as Ariane, CaptainSim and FlightScenery all wallow at the bottom of this particular niche of the gaming software industry. Yes, we all agree with you - it is a fine rendition of the MD80, but as long as their attitude towards their customers remains as it is - they will never prosper in this business, and we will continue to fly their unfinished, buggy aircraft, forever hoping they will change..
Only with their demise, and with another developer group learning these lessons of business will we ever get to that magic "as real as it gets".


This post has been edited by Paul J: 03/03/2009, 18:18

[signmanbob]

The quality and complexity of the Maddog Pro is practically unmatched in any simulation available today. I mean if it were any more realistic you would have to pure fuel in your computer and check the oil level.

I don't believe I have ever really needed support with a problem from the simulation. At least I can't remember needing it, but like it was mentioned, there is very little presents of any support on the forums from the developer and that is what I believe the pole is referring to mostly.

I gave them a normal rating because of that but the best support is making a sim that is so good one rarely needs support and that is the way all of the versions of the Maddog have been for me.

You may not have needed support, but dozens of others' do, Bob - whether FMC issues, startup issues, nav database, autobrake, angle of bank control, livery installs, missing vc, clumsy website implementation, unclear and ill-defined documentation - and the latest feux pas - ignoring the spamming which is currently occurring on this forum.
I am relatively new to the Maddog, but not new to simming or the support provided by other vendors. The competition for this aircraft and its' producer is CoolSky, and I will tell you - the personal vendor support for the Super80 and it's Pro version is superior in every way to that of Leonardo. They rarely give an off-hand, one-liner response: they are immediate: they are warm and friendly, and it comes through. They care. By comparison, LeonardoSH absolutely arrogantly and unfairly relies upon the good nature of the Maddog user group themselves to provide support: people like Trisager, Michael Heyer, Cyril, Fritz Essono, Paul Edwards, Olivier Moens, Ronyo, Omaniac (with apologies to anyone else missed, who provides support here). This will ultimately doom the company, just as Ariane, CaptainSim and FlightScenery all wallow at the bottom of this particular niche of the gaming software industry. Yes, we all agree with you - it is a fine rendition of the MD80, but as long as their attitude towards their customers remains as it is - they will never prosper in this business, and we will continue to fly their unfinished, buggy aircraft, forever hoping they will change..
Only with their demise, and with another developer group learning these lessons of business will we ever get to that magic "as real as it gets".

Paul, that is why I gave them a "Normal" rating. I have not experienced poor support from Leonardo. They have provided me downloads when I needed them and that is about all the support I have needed thus far on the product.
I agree that the support of Flight1 is among the best available. I have experienced this first hand along with the exceptional support of Level D who actually called me at my house to "walk" me through fixing my problem.

On the other hand, you diminish the support given by Ariane Designs and Captain Sim, both of whom have provided me with good support on their products. Captain Sim recently provided me with a completely new product as one download because I suspected that installing the product in the separate parts (Blocks) that I had purchased it in, was the cause of a problem that I was having. He went beyond what he had to do and communicated with me until the problem was solved. As it turns out (and as he predicted) the problem had nothing to do with his product.

Ariane worked closely with me by one-on-one emails, on a problem that I was having. They eventually figured out that I had some programs running in the background of my computer that was interferring with their product and sent me a link to a program that identified these kinds of programs and enabled me to easily shut them down before starting the sim. Again, solving the problem.
Ariane even offered to send me the product on a CD at no cost to me, in order to be sure that my download wasn't corrupting.

I have experienced excellent support from both Captain Sim and Ariane Designs because I am polite and patient when I contact them and they are more than willing to help as much as they can when I run into problems. So this assumption that their support is sub-standard is more a result of people's arrogant attitude and predisposition when contacting them. This has been my experience.

I'm not going to give Leonardo a "Poor" rating because I have not experienced poor support from him. I give him a "Normal" because of his lack of presents in the support forums. I judge on my experience, not on yours.

On the other hand I have witnessed a lot of rudeness and disrespect toward Leonardo in these Forums. Especially concerning the development of a virtual cockpit for the Maddog. It is no surprise to me that he scarcely reports into the forums considering the poor treatment that has been displayed here by some.

I'm sure that if people had showed him the respect and politness that he rightfully deserves for developing such an amazing MD80 simulation that we all enjoy so much, he would be a more common sight on the forums.

Bob

[Paul J]

Good reply, Bob; my first airliner was the first 727 from CS, and the support - at that time - was abysmal! I was never personally insulted, as I really had no issues with the aircraft - but so many, many times I saw rudeness, arrogance, ignorance, and a manner which was guaranteed to put them at the bottom of the class, and so, since then I have voted with my wallet.

I'm sure that if people had showed him the respect and politness that he rightfully deserves for developing such an amazing MD80 simulation that we all enjoy so much, he would be a more common sight on the forums.

Yes, indeed, but it is in the interest of the businessperson that he/she behave in a manner which is above the level of the rude customer. You need to smile, nod - and fix the problem: make the customer happy. It's called bedside manner. A business cannot take out their customer frustration by ignoring the calls for help from new customers, or by occasionally dropping by, or giving short, one-liner responses.

That being said - your post prompted me to revisit the CS site today, and quite honestly it seems it's changed for the better. I may just give them the benefit of the doubt and purchase the 727, because it's a beautiful aircraft, and carried me for a couple of hundred flights in FS9. It was followed by the Dreamfleet version, and that was where I began the comparison. Paul Golding's group is similar to that of Flight1, and still maintains that image. I have to confess - my opinion of CS over the years has also been influenced - or reinforced, I should say - by the many negative posts on the more general forums, such as Avsim and Flightsim, too. Similarly with Ariane, with whom I have no direct experience, other than reading the same very controversial and historical experiences of many others. I stay away from these guys.

On the other hand I have witnessed a lot of rudeness and disrespect toward Leonardo in these Forums. Especially concerning the development of a virtual cockpit for the Maddog. It is no surprise to me that he scarcely reports into the forums considering the poor treatment that has been displayed here by some.

All true, Bob! But, in business - build it, sell it, listen to the feedback, smile, be polite, be patient, patch the software, communicate with the customer, smile, swallow your pride, improve the software, patch it again, repeat as necessary, smile some more, and then put the money in the bank! it's really simple.
It takes two to argue. Plain ol' fashioned business sense. Yep - there are some folks I wouldn't want to be associated with, some dummies, and some really smart folks. You have help some, you have to pacify some, but you have to get along with all of them in business if you want to succeed. This is the retail business, and if you don't know how to do that, then you're in the wrong business!

Cheers!

[signmanbob]

Good reply, Bob; my first airliner was the first 727 from CS, and the support - at that time - was abysmal! I was never personally insulted, as I really had no issues with the aircraft - but so many, many times I saw rudeness, arrogance, ignorance, and a manner which was guaranteed to put them at the bottom of the class, and so, since then I have voted with my wallet.

I'm sure that if people had showed him the respect and politness that he rightfully deserves for developing such an amazing MD80 simulation that we all enjoy so much, he would be a more common sight on the forums.

Yes, indeed, but it is in the interest of the businessperson that he/she behave in a manner which is above the level of the rude customer. You need to smile, nod - and fix the problem: make the customer happy. It's called bedside manner. A business cannot take out their customer frustration by ignoring the calls for help from new customers, or by occasionally dropping by, or giving short, one-liner responses.

That being said - your post prompted me to revisit the CS site today, and quite honestly it seems it's changed for the better. I may just give them the benefit of the doubt and purchase the 727, because it's a beautiful aircraft, and carried me for a couple of hundred flights in FS9. It was followed by the Dreamfleet version, and that was where I began the comparison. Paul Golding's group is similar to that of Flight1, and still maintains that image. I have to confess - my opinion of CS over the years has also been influenced - or reinforced, I should say - by the many negative posts on the more general forums, such as Avsim and Flightsim, too. Similarly with Ariane, with whom I have no direct experience, other than reading the same very controversial and historical experiences of many others. I stay away from these guys.

On the other hand I have witnessed a lot of rudeness and disrespect toward Leonardo in these Forums. Especially concerning the development of a virtual cockpit for the Maddog. It is no surprise to me that he scarcely reports into the forums considering the poor treatment that has been displayed here by some.

All true, Bob! But, in business - build it, sell it, listen to the feedback, smile, be polite, be patient, patch the software, communicate with the customer, smile, swallow your pride, improve the software, patch it again, repeat as necessary, smile some more, and then put the money in the bank! it's really simple.
It takes two to argue. Plain ol' fashioned business sense. Yep - there are some folks I wouldn't want to be associated with, some dummies, and some really smart folks. You have help some, you have to pacify some, but you have to get along with all of them in business if you want to succeed. This is the retail business, and if you don't know how to do that, then you're in the wrong business!

Cheers!

You have some good points Paul and I know where you are coming from. On the other hand you have to remember ("you" in a general way, not personally) that these people are human with human emotions and if someone contacts them with a hostile arrogant attitude, they will probably have a tenancy to respond in a like manner.

I know when Level D was having that big problem with the panel initiation errors, they told quite a few to just go and get their money back (Flight1 policy) rather than put up with their hostility.

I have purchased Ariane products for the last two years and own almost everything that they sell. I have had nothing but good experience with them and their products. Their 737X2 for FSX is quite a good simulation and they keep building on it making it better. I am quite comfortable purchasing their products and enjoy them very much, as many others are discovering. Flightsim.com has just written a good review on it too. Ariane 737 X review from Flightsim.com

Also I have many aircraft from Captain Sim including the new 727-100 which is very beautiful and a fantastic sim (be careful using FSUIPC with it though. It may loose some features). Their C-130 Xperience is also awesome and has got some great reviews.

I believe being a customer doesn't give me a right to abuse or disrespect anyone. Using forums and email is impersonal and we have a tendency to treat people a little meaner than we would if we were actually physically in their store. I want to try to show the same respect that I would if I was standing there talking to them. I believe this results in better treatment all around.

Bob

[Paul J]

I have purchased Ariane products for the last two years and own almost everything that they sell. I have had nothing but good experience with them and their products. Their 737X2 for FSX is quite a good simulation and they keep building on it making it better.

Also I have many aircraft from Captain Sim including the new 727-100 which is very beautiful and a fantastic sim (be careful using FSUIPC with it though.

Using forums and email is impersonal and we have a tendency to treat people a little meaner than we would if we were actually physically in their store.

Bob

Interesting! I've been looking at Ariana over the last three weeks or so because of their 737, and there have been a few posts about it on Avsim quite recently. I think the 727 will come first, though.

Yes - email is positively the worst medium to use when what's needed is a face-to-face discussion.
Here's one of my experiences re Ariane:-
http://forums1.avsim.net/index.php?showtop...t=0&start=0
and another re manners:-
http://forums1.avsim.net/index.php?showtopic=240710&hl=

Life is good, Bob!. Now I'm off to buy an aeroplane.............. (thanks to you!)

[Fritz Essono]

The quality and complexity of the Maddog Pro is practically unmatched in any simulation available today...

... Mmmm...
The fact that the Maddog is a great FS sim should NOT prevent the team from being more present here in the forum in any way...
I do really think the support and presence of the dev team is part of the quality of an FS add-on... It should not be only the code !

This is why I really don't consider the Maddog "unmatched"...
There are several other great and complex sims out there today... and there will be others.
An exemple ??
PMDG MD-11 it doesn't have multicrew or a MEL... but heck the PMDG MD-11 is DX10 compatible and well optimized, Dial A Flap is modelled and working, has working ABS, and has "real wide panels" on both CM-1 and CM-2 sides... and guess what : they are present on their forum.
I mean I really can't imagine PMDG leaving their MD-11 other the months/years with VC textures that take 2-3 seconds to load almost every time you switch view, standby instruments not working and a broken bank angle limiter... PMDG would fix it and still give you support on their forum provided you ask politely.
At least(!) give you some news when they know some problem exist with their add-ons... yup! PMDG and a LOT of other FS dev team just don't disappear from their own forums.

I love the Maddog sim... But I rated their support "very poor"...

[Paul J]

I love the Maddog sim... But I rated their support "very poor"...

Right on, Fritz. It shouldn`t be like this.

[teropa]

I love the Maddog sim... But I rated their support "very poor"...

Right on, Fritz. It shouldn`t be like this.

It seems like the only active developer, Davide, does post almost regularly on the Italian side of this forum, but not here on the English side.

When I was researching some of the multicrew stuff, I had to use google translate to entire threads so I could get the info. A lot of it is buried in the Italian side.

Just recently I asked a very simple and straight-forward question, if the Multicrew utilized the UDP protocol of the assigned port or not. I did not get any response whatsoever. I did find out using Ethereal with a friend that UDP is not used there at all. But how simple would it have been for the developer to answer my simple question, when he clearly must have known the answer.

Tero

[trisager]

I gave it a "normal", for pretty much the same reasons as Signmanbob - my questions usually get answered by *someone*. Having worked with software development myself, I'm somewhat sympathetic to a developer who wants to cut time on support. The main thing is that there is still development on the Maddog, even if it sometimes is slower than we would like.

Actually, we have it good in flightsim compared to other kinds of software. If Microsoft was the developer behind the Maddog, there would be no forum, you would have to pay to get support, it would be by phone, quality would be so-so, and forget about talking to the developer.

There are some unsolved problems with the Maddog2008, and I wish the developer(s) would acknowledge that he(they) have them on a list somewhere. But I can live with things as they are.

Tom

[rabs]

The quality and complexity of the Maddog Pro is practically unmatched in any simulation available today. I mean if it were any more realistic you would have to pure fuel in your computer and check the oil level.

I don't believe I have ever really needed support with a problem from the simulation. At least I can't remember needing it, but like it was mentioned, there is very little presents of any support on the forums from the developer and that is what I believe the pole is referring to mostly.

I gave them a normal rating because of that but the best support is making a sim that is so good one rarely needs support and that is the way all of the versions of the Maddog have been for me.

You may not have needed support, but dozens of others' do, Bob - whether FMC issues, startup issues, nav database, autobrake, angle of bank control, livery installs, missing vc, clumsy website implementation, unclear and ill-defined documentation - and the latest feux pas - ignoring the spamming which is currently occurring on this forum.
I am relatively new to the Maddog, but not new to simming or the support provided by other vendors. The competition for this aircraft and its' producer is CoolSky, and I will tell you - the personal vendor support for the Super80 and it's Pro version is superior in every way to that of Leonardo. They rarely give an off-hand, one-liner response: they are immediate: they are warm and friendly, and it comes through. They care. By comparison, LeonardoSH absolutely arrogantly and unfairly relies upon the good nature of the Maddog user group themselves to provide support: people like Trisager, Michael Heyer, Cyril, Fritz Essono, Paul Edwards, Olivier Moens, Ronyo, Omaniac (with apologies to anyone else missed, who provides support here). This will ultimately doom the company, just as Ariane, CaptainSim and FlightScenery all wallow at the bottom of this particular niche of the gaming software industry. Yes, we all agree with you - it is a fine rendition of the MD80, but as long as their attitude towards their customers remains as it is - they will never prosper in this business, and we will continue to fly their unfinished, buggy aircraft, forever hoping they will change..
Only with their demise, and with another developer group learning these lessons of business will we ever get to that magic "as real as it gets".

here here . what you.ve just said is totaly true .we have paid alot of money for this softwear . and it dos.nt work . how others can say its fantastic is unbelieveable ! i.ve installed uninstalled so many times because the v.c just disapears .coolsky softwear works

[Paul J]

here here . what you.ve just said is totaly true .we have paid alot of money for this softwear . and it dos.nt work . how others can say its fantastic is unbelieveable ! i.ve installed uninstalled so many times because the v.c just disapears .coolsky softwear works

Hey, Rabs; 'preciate the "here here"., but it's not what we're looking for. We're all pretty mature, level-headed guys, many with lots of experience with flying or maintenance - and some in particular - with flying the 80 - who appreciate the finer points of a fully-functional simulated MD-80 series aircraft - which the Leonardo Software House has almost managed to achieve.

An aircraft with this depth - where individual circuit breakers actually work - doesn't get built without a good deal of cost - not just financial, either. It takes a dedicated team of programmers at least two years to develop from the idea - probably four, requiring more than just one guy with a general programming language experience: this goes back many more years. It has to include the aviation knowledge that needs to be harvested and documented: it has to account for marketing, management, websites, beta testers, software, sales, hardware, flight crew input - AND it has to include bug fixing and support.
It isn't merely taking a "picture of a switch", and "placing it there": To get that collection of pixels to actually look like a switch; to make it appear to move -whether by mouse, wheel, or a key; to link it to it's own unique sound; to cause other sounds and motions to occur - all at the same time millions of other functions are occurring, and keeping track of them - and to plant the condition in the sim-pilots mind that he is indeed flying a McDonnell Douglas MD-83, with 145 passengers aboard, with a crew - is not too far short of miraculous!
Every piece of software that is written - has bugs, Rabs: bugs need to be fixed. We are patient because we believe that Davide and his team will fix those few bugs that do exist, and fixed based upon his priorities.

And - yes - some of us more excitable types do say this aircraft is fantastic!

Our common gripe is the team's lack of participation in the forums: that's all. There are some answers which we users simply can't answer and so we need his input and support..

But - enough. Your VC. Under what circumstances does your VC "disappear"? I ask, because I've reinstalled it once in almost a hundred flying hours - to fix the digital readout fonts that "went funny". I believe this is a known bug. There are vc issues, but they all have a cause, (which usually turns out to be a user misunderstanding "the manual" or the installation instructions..) SOOOoo - Which version do you have; which and how many liveries do you have installed?, and how are you starting the flight sim? What version of your OS and FSX are you running?

[Michael_C_Heyer]

I love the Maddog sim... But I rated their support "very poor"...

Right on, Fritz. It shouldn`t be like this.

Bump.

[bpcw001]

I voted "poor" mainly for the fact that developers are not commenting on any bugs that have been reported over and over by many people, including myself.

Other than that, I agree with all posters who correctly stated that the non-development related support mainly comes from savvy and passionate forum members, but not from LSH themselves.

The Maddog 2008 pro which I'm flying is already one of the best and definitely the deepest simulation you can get for MSFS.
It is a shame and it makes me angry to see that the developers apparently just don't take that small, final step to make this product perfect by fixing the reported and obvious bugs.

Why do they stop just short of perfection?? It's beyond me ...

[Emcott]

Team assistance? From Leonardo? Whats that, lol...

[pulsar21]

keep this poll up

[Fritz Essono]

I see the support is reaching an even HIGHER level of "WE DON'T GIVE A ###### ABOUT YA'LL"...
This forum is infected (once AGAIN) by viruses (or spams, call it what you want) and nobody from LSH seems to care...
Oh well...

VERY GOOD SUPPORT LSH !!!!
And THANK YOU very much !



This post has been edited by Fritz Essono: 28/05/2009, 11:59

[Paul J]

It makes one wonder that perhaps their horizontal stab bolts have come loose......

[bpcw001]

It makes one wonder that perhaps their horizontal stab bolts have come loose......

If LSH goes belly up or just doesn't want to work on the maddog any more, why don't they just pass on the baton and find someone who is able and willing to provide support, fixes and improvements on the maddog.

It would be better than just letting the MD80 rot and fade away in some locked drawer.

[Turbo prop]

I'd like to personally thank Leonardo's team for it's excellent absence on this forum.

You can throw me out of this forum, but this i want to say to people like Davide.
If you read this, what is the reason for you beeing (kind of) active in the spanish talking part of this forum, but gives a flying rats ###### in the English talking forum? I see you log on here quite frequently, but you almost never post anything. I am 150% sure that you read through the different questions and requests people have, but dont care to sacrifice a single calorie to press that reply button. What is going on? Are you angry for not getting enough paid lately? I mean come on! You OWE people an explaination and an apology for this kind of behaviour! We have paid large amount of money for this software, and the least you can do is answer people when questions pops up here and give some updates on what is beeing worked on lately. If you are afraid the business are beeing shut down, well let us know! Atleast then we know the reason for the absence.

I really love flying the Maddog, but seeing the kind of support you guys from development are providing your customers are just horrific!! I mean, what is the point of having this god damned forum if you are not going to be active in here?

But at the same time i want to thank all the people on this forum that have dedicated time and energy to give support to people they dident really own anything.

So Davide and the rest of the crew, if there is no significant change in your behaviour soon, you all can go screw your self (sorry to use that kind of language, but now i am angry) I will never, ever recomend your software to anyone. I am pretty sure i am not the only one out there feeling like this.

Thanks for nothing..

[Emcott]

Total Agreement with that statement, It truly is almost criminal. They've taken the money and run. Great bunch of jerkoffs...

[LAPTOP PILOT]

.

This post has been edited by LAPTOP PILOT: 20/06/2009, 23:50

[kchristie40]

This development team is a joke....that's the only way to put it. This aircraft is FULL of trouble, and many shortcuts were taken during its development. The whole idea of using PMDG's navdata is clearly the biggest one. When the FMS fails to work after PMDG modifies ITS format that IT created, the lovely MADDOG devs blame PMDG for the problem and not themselves, nor can they figure out how to fix it. It's disgusting. People pay loads of money for this aircraft and get a bunch of ###### in return. It's truly sad to say this, but it's no wonder so many people resort to software piracy because they do not want to get ripped off with an incomplete product after shelling out 70 bucks. The support here is non existent. The tons of non-staff members who donate their time to help other users out are the sole reason LSH still exists. They should get paid...not the real "staff".

This post has been edited by kchristie40: 28/06/2009, 5:45

[VulcanB2]

Total Agreement with that statement, It truly is almost criminal. They've taken the money and run. Great bunch of jerkoffs...

Uhhmmm - I could understand this attitude if the software was junk, but it is the best FS add-on ever, so I must strongly disagree with you.

Best regards,
Robin.

[Bertie Bott]

Overall the support provided by the staff is virtually non-existent...maybe because we speak English and not Italian? However, as others have said, the quality of this aircraft is amazing (probably the best and most realistic aircraft for FS9 to date) and so is the documentation provided with it. So while the forum support by official staff is lacking, the unofficial support staff (all of us) is in full swing and is AMAZING at helping out this community. Keep it up guys!

[carl]

Overall the support provided by the staff is virtually non-existent...maybe because we speak English and not Italian? However, as others have said, the quality of this aircraft is amazing (probably the best and most realistic aircraft for FS9 to date) and so is the documentation provided with it. So while the forum support by official staff is lacking, the unofficial support staff (all of us) is in full swing and is AMAZING at helping out this community. Keep it up guys!

I had problems activating the sim. I accidently ask for help from PMDG by mistake then ask for help from the maddog team. PMDG responded and tried to help. I had to send them a message that I fixed the problem. I figured out on my own how to fix the Maddog problem. We can all agree the support is not good or there but the plane is great. Yes the VC came later and is not up to par but I fly her in 2d and it is the best 2d commercial plane add-on the market. PMDG MD-11 takes the VC and support award.
CArl Perry